Terms & Conditions

Acceptance of Terms and Conditions / Contract of Hire

All bookings applications accepted by Strozzi Palace are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit also indicates acceptance of these terms and conditions.

During peak season and high demand periods we reserve the right not to take one night bookings, and may enforce a night minimum stay restriction.  Weekend bookings and bookings made in high demand periods for 2 nights which are then cancelled to a one night reservation will be charged for two nights, should the apartment not be resold.

We also reserve the right to decline a booking.

Confirmation of Booking

Your booking is only confirmed on receipt of payment of your booking deposit. Strozzi Palace will issue confirmation together with receipt of payment of booking deposit by email, post or fax.

Prices

All prices are quoted in UK Pounds Sterling and, unless otherwise specified. The prices quoted include all administration, marketing, and communication charges prior to the rental period. All prices are based on costs prevailing at the time of quotation and may be subject to change.

Booking Procedure

When a booking is made more than 30 days prior to the arrival date, a £50 booking deposit is required together with full booking details.

The balance of rent is to be paid 30 days before arrival. Credit card details held will be debited at this point.  If Strozzi Palace does not receive full payment by this time, the booking may be cancelled and the deposit forfeited. The client may be liable for the balance of the total rent and for any other costs involved in the attempt to re-let the accommodation.

When a booking is made less than 30 days prior to the arrival date, the full payment is required to confirm the reservation.

*Please note that payment for bookings made for the Cheltenham Racing Festival in March each year will be due 60 days before the arrival date*

Methods of Payment

Payment must be made to Strozzi Palace in UK Pounds Sterling and must be clear of all bank charges, exchange rate variations, and any other deductions. We are pleased to accept the following methods of payment:

Credit/Debit Card:

Visa, Access, MasterCard, Diners or American Express
Switch, Delta

Cancellations

Any cancellations made 30 days before the arrival date are fully refundable. If you have to cancel your booking within the 30 day period you must notify us in writing at the earliest possible time. We will make every reasonable effort to re-let the suite which you have booked. If we are able to re-let all or part of your booking, your refund will be whatever the net sale we receive from the re-let. Please understand that this may not equate to a full refund (e.g. if the suite rate is reduced for late availability). If it is not possible to re-let either all or part of the period booked, no refund will be made.

You are therefore strongly advised to take out appropriate travel insurance cover to recoup any costs you may incur should you be forced to i) cancel or ii) curtail your stay due to unforeseen circumstances.

The Strozzi Palace reserve the right to cancel any confirmed booking if circumstances relating to the property, operation of its systems or its accommodation make it necessary.

In this situation all monies paid will be returned in full.  The Strozzi Palace accept no responsibility for any other charges relating to the cancellation.

Facilities and Services

All apartments are fully furnished to a high standard and include a kitchen area with appliances, cutlery, crockery, and kitchen utensils.

A Broadband WI Fi Internet connection is provided. This service is free to use, however is not guaranteed. Strozzi Palace cannot be held accountable for any loss of connection.

A full inventory of equipment and utensils will also provided on request. If any items are missing you will be debited for the loss.  Unless otherwise specified, the prices quoted for all serviced apartments include heating, electricity, water and television.

Number of Occupants

Only persons detailed at the time of booking may occupy the apartment. The apartment cannot be re-let/sublet to any other group/party without the written approval of Strozzi Palace.

Check-in and Check-out

All suites are usually available for occupation after 2:30pm on the day of arrival. All suites must be vacated by 11:00am on the day of departure.

If there is any delay in vacating the apartment beyond the agreed time, a full day's rental, calculated as one seventh of the weekly rate applicable, is charged to the client.

Damage to Suites

It is expected that the Suites be left in a reasonably clean and tidy order. You are responsible for any damage to the suite and its contents during your stay.  If any items are missing during your stay with us you will be charged for their replacement automatically from the £200 pre authorised during the booking process.  Any damage must be reported to the Operations Manager without delay

The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

Damage Liability

Guests are advised that we will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation.

Termination by Strozzi Palace

Strozzi Palace has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Strozzi Palace is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion Strozzi Palace.

Injury or Loss

Strozzi Palace cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. We cannot be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

Rights of Access

Representatives of Strozzi Palace or their subcontractors have the right of access to the Suites at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

Pets

Regrettably no pets of any kind are permitted under any circumstances. The client is liable for any infringement of this.

Information

All information supplied by Strozzi Palace is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but Strozzi Palace are not liable for any variation however caused.

Complaints

Any complaints about the Suites or its contents, must be made in immediately by telephone on 01242 650028.  We will take all reasonable steps to settle the problem.

Litigation

In the event of any litigation arising from the booking of accommodation by Strozzi Palace, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.

Force Majeure

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

Insurance

The apartment hire cost does not include any personal insurance cover of any kind. It is recommended that insurance be taken out against cancellation. It is further strongly advised that personal accident and medical insurance is also taken out.

Security of Tenure

As the Suites are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act.

Corporate Credit

Corporate credit facilities Strozzi Palace may be obtained on application. Credit facilities must be agreed prior to check-in. For full details and an application form write to The Operations Manager, Strozzi Palace, 55 St Georges Place,  Cheltenham, Glos GL50 3LA.

Smoking Policy

All suites and all areas of the building are strictly NON-SMOKING and we reserve the right to charge a minimum £75.00 deep cleaning fee should you smoke.

Complaints or Misbehaviour

In the event of any dispute or should we receive a complaint regarding guest behaviour we reserve the right to terminate your stay without notice. Furthermore, we reserve the right to charge guests who cause a disturbance that incurs additional costs to the Strozzi Palace as a result of inappropriate behaviour.

Occupancy

The Strozzi Palace Hotel Suites are designed for double occupancy only.  For insurance and Fire regulations purposed the names and addresses of all persons using the suites shall be notified at the time of making the reservation.  Any guests visiting the suites shall be the responsibility of the account-paying occupant.

Car Parking

We offer gated, regularly inspected, security-lit 24 hour parking within 60m of our doors at a site off Clarence Street, directly opposite the Wilson Museum. Parking for one vehicle per suite is free during your stay.

The Strozzi Palace accepts no liability to damage or loss from vehicles parked in this car park.

Disabled Access

Regrettably, due to the restrictions of design and conservation of this historic listed building we are unable to provide facilities for disabled persons.  Permission to install an elevator for guests was refused by the Conservation Officer of Cheltenham Borough Council thereby forcing this provision.

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